Install fails

[rickyf]

Ran the installation (XP MCE 2005 SP2) and the program installed. It opened a window titled "tag2find Configuration Wizard" that says "Welcome to the tag2find Configuration Wizard! This wizzard [highlight=red][sic][/highlight] will help you configure tag2find. The installation will continue, when the wizard is closed."

There are no buttons to move from this welcome. The window has no buttons to close, minimize, restore/maximize. The left panel numbered items - 1. Welcome, 2. Database... are not selectable. Nothing is happening. The program is hung.

Killed the program via task manager.

This is not much of introduction.

Thought you might like the feedback.

[martin]

First, thank you for pointing out the spelling error to me.

There should be buttons labeled "Back" / "Next" button to move between the pages. As an alternative you should be able to use "Cancel" to abort the wizard. It should look like this:

(http://blog.tag2find.com/wp-content/uploads/2007/01/config-wizard-screenshot.jpg)

Is it possible for you to send me a screenshot of the wizard to contact@tag2find.com?

Your help is very much appreciated.

Best regards,
Martin

[Pawel]

During installation, tag2find requested an update of a Microsoft component.  I gave a permission and that second installation went ahead but then itself requested repeatedly stopping the tag2find program itself.  I managed that only under the Task Manager.  After the Microsoft installation completed, I have restarted the tag2find installation.  It progressed without any requests now but eventually declared that tag2find service could not be started.  Simultaneously, I've got something that looked like a Widows message saying that something (DLL?) could not be found.  I decided to restart the computer hoping that that could help.  Unfortunately, similar two messages appeared and now the computer froze.  That was a pretty amazing feat as my Windows 2000 has been quite undefeatable.  I managed to remove tag2find under safe mode and now both the computer and myself are back to happiness.  Sorry, I will not put myself into further torture with the tag2find program.

[marc]

Sorry about that Pawel and thank you for the report.
But, we currently do not support Windows 2000, only Windows XP SP2 and Vista (both 32-bit) - see http://www.tag2find.com/faq.0.html#required (Question: What are the minimum requirements to run tag2find?)

We were already discussing the possibility to support Windows 2000 but nothing is set yet.

Best Regards,
Marc

[martin]

Additional to Marc's comment above: most likely the installer required the installation of .NET 2.0 runtime We have a small issue here that the installer of .NET tells that tag2find installer is blocking it from running. In fact this message can be ignored and it is not necessary to kill the installer, it will work just fine.

Regarding the failure of starting the service, that's exactly where we cannot support Win2k at the moment.

What I really cannot explain is the "freezing" experience, this should not happen; tag2find simply should not work, but that's it. At least it does so in our testing environments.

I'd also like to add a thank you to you, Pawel, for reporting this back here to us. It just made me aware of how important it is to also check the Windows version in the installer, as the prerequirement of Windows XP SP2 can easily slip one's attention.

Best regards,
Martin

[Anonymous]

Hi
Just read your answer & It seems that my pb comes from W2000 as well (pop up windows with some jargon related to "A procedure imported by Win32Utils, Version=...." could not be loaded.
It is a shame that you not support this OS as most companies as mine are using W2000.
Waiting for the new compatible version !
 

[martin]

Hi,

supporting three different versions of Windows is not as easy as most non-developers believe. Especially as Win2k is unfortunately missing several important API functions introduced in Windows XP (of which some of course have been changed again in Vista ).

Our main concern regarding Win2k are at the moment some subtle differences in the Win2k NTFS API compared to XP+, which is important for  our file tracking.

But be assured, we will keep working on this.

Best regards,
Martin

[wwni60]

First, thank you for pointing out the spelling error to me.

There should be buttons labeled "Back" / "Next" button to move between the pages. As an alternative you should be able to use "Cancel" to abort the wizard. It should look like this:

(http://blog.tag2find.com/wp-content/uploads/2007/01/config-wizard-screenshot.jpg)

Is it possible for you to send me a screenshot of the wizard to contact@tag2find.com?

Your help is very much appreciated.

Best regards,
Martin

I have the same problem that the config wizard huangs on first page.  The "Cancel", "Next" buttons are not displayed.  Because Tag2find is not configured its service can't start.

[martin]

This is very, very strange. Could you kill the Configuration Wizard and start in manually from the start menu?

I really am confused because I have no idea what exactly could cause this. Could you send us / post a screenshot of the configuration wizard?

Best regards,
Martin

[wwni60]

This is very, very strange. Could you kill the Configuration Wizard and start in manually from the start menu?

I really am confused because I have no idea what exactly could cause this. Could you send us / post a screenshot of the configuration wizard?

Best regards,
Martin

I do not know how to post image here.  It looks identical to the image you posted except that the buttons are missing.

I have seen similar problems with other software, but after change screen resolution to a different setting the buttons come back. I have tried the same trick but it did not work on te Config. Wizard.

I have also tried to start the wizard manually, it produced the same problem.

Thanks for your help.

I have great difficult to read the graphic confirmation code

[martin]

Hi wwni60,

thanks for reporting back. I reopened the bug and we will try our best to reproduce and fix the problem. Could you tell me about your operating system? Is it a XP SP2 or Vista? 32bit or 64bit? Anything else remarkable in hardware?

Best regards,
Martin

[wwni60]

Martin

I actually installed Tag2find into two laptops.  It went well with a newer Toshiba model.  But my old Thinkpad (Pentium M 1.5 GHz, ATI mobility Radeon 7500, 768 Mb RAM) does not like it.  It is running Windows XP, SP2.  The .net 2.0 is installed from the link provided by Tag2find.  I also have .net 1.1 installed.

Thanks

[martin]

Hi,

thanks for the update. I will check if the issue might be the co-existence of .NET 1.1 and .NET 2.0 might cause this.

Could you do me another favor and check if pressing Alt+N would work (i.e. if the accelerator keys of the buttons might be registered)?

Best regards,
Martin

[Anonymous]

Martin,

Thanks for the tip.  The Alt-N allowed the Config Wizard to go through all the steps and finished the configuration.  I will let you know how it goes with the software.  thanks again for your help

Best regards,

Weiting

[martin]

Hi,

you are welcome. So at least we now know that it is "just" a display issue, not a functionality issue.

Still no idea what might cause it, though. :?

Best regards,
Martin